Rich Florals Shipping Policy

Effective Date: July 2, 2026

This Shipping Policy explains how orders placed on richflorals.com are fulfilled, including local delivery, in store pickup, and nationwide shipping. This policy is part of our Terms of Service and should be read together with it.

1. How We Fulfill Orders

Rich Florals fulfills orders through local hand delivery, in store pickup from our Woodbridge, NJ studio, and nationwide shipping through a national carrier. Because fresh roses are perishable, our fulfillment method and processing time may vary depending on the option you choose at checkout.

2. Local Delivery Area

We deliver throughout Woodbridge, NJ and many of the surrounding towns. Because our delivery area covers a wide range of zip codes, the quickest way to confirm we deliver to your address is to enter it at checkout, or call us at (732) 917 7077 before placing your order.

3. Local Delivery Fees

Local delivery fees vary based on the distance between our Woodbridge, NJ studio and your delivery address. Your exact delivery fee will be calculated and shown at checkout before you complete your order.

4. Nationwide Shipping Area

We ship nationwide to the contiguous United States. We are not currently able to ship to Alaska or Hawaii.

5. Shipping Carrier and Transit Times

Nationwide orders ship via UPS or FedEx, whichever carrier we determine is the best fit for your order and location. Estimated transit time is 1 business day from the day your order ships. Transit times are estimates provided by the carrier and are not guaranteed by Rich Florals.

6. Shipping Fees

Nationwide shipping fees are calculated based on your delivery address and the carrier's rates, and will be shown to you at checkout before you complete your order.

7. Packaging and Care Upon Arrival

Roses shipped nationwide are packaged with care and may arrive in bud form so they open beautifully over the days following delivery. Each shipped order includes care instructions to help your flowers reach their full bloom. Please follow these instructions upon arrival for the best results.

8. Available Shipping Dates

Available ship dates are shown to you automatically at checkout based on real time order capacity. If a ship date is not available for your order, it will not appear as an option at checkout.

9. Local Delivery Days and Hours

Local deliveries are made during our normal business days and hours. We are closed on Sundays.

10. Same Day Local Delivery

Same day local delivery is offered based on availability and is not guaranteed. If you would like your order delivered the same day, please call us at (732) 917 7077 to confirm we can accommodate your delivery before placing your order online.

11. Local Delivery Windows

Local orders are dispatched for delivery between 11am and 2:30pm on the scheduled delivery day. This is an estimated window and not a guarantee, and may be affected by weather, traffic, road conditions, or high order volume around holidays. We appreciate your patience during these periods.

12. Delivery and Shipping Address Information

You are responsible for providing an accurate delivery or shipping address, apartment or unit number, and a working phone number for the recipient. Rich Florals is not responsible for delays, misdeliveries, or non deliveries caused by incorrect or incomplete address information provided at checkout.

13. If the Recipient Is Not Available for Local Delivery

If no one is available to accept a local delivery, our driver may leave the order in a safe location at the delivery address, leave it with a neighbor or front desk, or return it to our studio for pickup, at our discretion. Additional fees may apply if redelivery is requested.

14. In Store Pickup

Pickup is available at no charge at our studio, 353 Fulton St, Woodbridge, NJ 07095, at the date and time you select during checkout. Please bring your order confirmation. If you cannot make your selected pickup time, your order will be held for pickup on our next open business day.

15. Weddings and Large Events

Delivery and setup for weddings, proposals, and styled events are scheduled directly with your event coordinator as part of your signed client agreement and are not booked through the Site's standard checkout.

16. Questions About Your Order

If you have any questions about the status of your local delivery, pickup, or shipment, please reach out to us at hello@richflorals.com or (732) 917 7077 and include your order number.